To make this clearer, a Bus Feedback Portal has been launched. It includes information about how to make a formal complaint or compliment about bus services and who to contact in the event that bus users experience problems.
It also includes a feedback form for residents to let us know about their experiences of using buses and the quality of service provided.
Public Transport, Kent will use the feedback that they receive to obtain a greater understanding of what types of problems bus users experience and to spot trends about the areas or on which services they arise. We will use this information to inform the conversations that we have with bus operators through our Quality Bus Partnerships or more generally and help improve things for bus users.
KCC is encouraging people to use the form to let us know about their experience of using buses and the quality of service provided. A link to the portal if provided below.